Skip to content
Yasid Ramli

About

I'm Yasid Ramli, Tech Lead UC & Contact Center at PT. Mastersystem Infotama, based in Banten, Indonesia. My work is Cisco Unified Collaboration and Cisco Contact Center: designing and implementing technical infrastructure for critical projects, most of them inside Indonesian banks.

Most of the past decade has gone into implementation and maintenance. That has meant keeping infrastructure with thousands of endpoints available, and leading contact center migrations on systems that could not stop taking calls. A few of those were the first deployment of their technology in Indonesia.

The blog here is written as chapters. They run in order and group into series, so a large topic can be worked through in stages instead of scattered across unrelated posts.

Skills

Contact Center

  • Cisco UCCE
  • Cisco PCCE
  • CVP (Call & VXML)
  • Finesse
  • Unified Intelligence Center
  • Virtualized Voice Browser
  • Enterprise Chat & Email

Unified Communications

  • CUCM
  • CM IM & Presence
  • CUBE
  • Video conferencing
  • VoIP

Infrastructure

  • System architecture
  • Linux
  • VMware vCenter
  • Cisco ACI
  • Networking

Certifications

  • CCIE Collaboration

    Cisco

  • Cisco Unified Contact Center Enterprise Specialist

    Cisco

  • CCNP Collaboration

    Cisco

  • Understanding Cisco Cybersecurity Operations Fundamentals

    Cisco

  • ISC2 Candidate

    ISC2

Experience

PT. Mastersystem Infotama

Full-time, 10 years 2 months

  1. Jul 2025 to present · Hybrid

    Tech Lead UC & Contact Center

  2. Apr 2020 to Jun 2025 · Jakarta, Indonesia

    Senior UC Collaboration Engineer

    Tech lead for the implementation and maintenance team, deploying UC solutions to customers and keeping their systems running on site.

    • Senior maintenance engineer for UC infrastructure and Contact Center at Bank Central Asia (BCA), Jakarta HQ, covering more than 7,000 endpoints across Indonesia.
    • Upgraded the Cisco Contact Center account opening flow for mobile from 11.6 to 12.6 at Bank Central Asia.
    • First deployment in Indonesia of Cisco Contact Center omnichannel EKYC at Bank Mandiri, covering mobile, social media, email, PSTN, outbound dialer, and one agent desktop for every application.
    • Migrated and upgraded Cisco Contact Center Enterprise (UCCE) 10.5 to PCCE 12.6 at Bank Indonesia.

  3. Apr 2016 to Apr 2020 · Indonesia

    UC Collaboration Engineer

    Implementation and maintenance engineer, deploying UC and Contact Center solutions and keeping customer systems available on site.

    • Maintenance engineer and single point of contact for UC infrastructure at HM Sampoerna, Jakarta HQ, covering more than 8,000 endpoints and a small Contact Center across Indonesia.
    • Deployed video conferencing integrated with Skype for Business on Lintasarta infrastructure for Adira Finance Jakarta.
    • Upgraded and merged the Cisco Call Manager cluster at BCA Pondok Indah into the HQ cluster.
    • First deployment in Indonesia of Cisco Contact Center EKYC with a video call mobile SDK at Bank Central Asia.

PT Graha Karya Informasi

Contract, 1 year 1 month

  1. Apr 2015 to Apr 2016 · Jakarta

    Network Engineer

    Infrastructure and Voice over IP (VoIP).

PT Lion Air

Contract, 2 years 1 month

  1. Apr 2013 to Apr 2015 · Jakarta

    IT Support Networking

Earlier roles

  • Production Engineer, PT ApexJun 2010 to Sep 2012
  • Quality Controller, SEKAI Electronics, Inc.Jul 2009 to Jan 2010

Education

  • Universitas Muhammadiyah Tangerang

    Bachelor's degree, Information Technology

    2017 to 2020

  • Bina Sarana Informatika

    Diploma, Management Information Systems

    2009 to 2012