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Yasid Ramli
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UCCE 10.5 to PCCE 12.6 Migration, Bank Indonesia

Migration and upgrade of the contact center platform at Bank Indonesia, moving from Unified CCE 10.5 to Packaged CCE 12.6.

Tech stack

Packaged CCE 12.6CUCM 12.5Finesse 12.6CVPUnified Intelligence CenterVMware vCenterCisco ACI

Implementation engagement at PT. Mastersystem Infotama, February to August 2021.

Scope

Migrating a running Unified Contact Center Enterprise 10.5 installation to Packaged Contact Center Enterprise 12.6, together with the surrounding collaboration platform.

Components deployed

  • Cisco Packaged Contact Center Enterprise 12.6: Rogger, AW-HDS-DDS, Peripheral Gateway, CVP Call and VXML servers, CVP Reporting
  • Cisco Unified Communications Manager 12.5
  • Cisco Unified CM IM and Presence 12.5
  • Cisco Finesse 12.6
  • Cisco Unified Intelligence Center 12.6
  • Cisco Virtualized Voice Browser 12.6

Integrations

  • NICE call recording
  • vCenter 6.7 integrated into ACI as a network-centric deployment