Contact Center EKYC and Platform Upgrades, Bank Central Asia
The first Cisco Contact Center EKYC deployment in Indonesia using a video call mobile SDK, alongside ongoing upgrades and maintenance across more than 7,000 endpoints.
Tech stack
A long-running engagement at PT. Mastersystem Infotama covering implementation and maintenance work at Bank Central Asia.
EKYC with a video call mobile SDK
The first deployment in Indonesia of Cisco Contact Center EKYC driven by a video call mobile SDK, letting customers complete identity verification from their phone.
Account opening upgrade
Upgraded the mobile account opening flow on Cisco Contact Center from version 11.6 to 12.6.
Call Manager cluster merge
Upgraded the Cisco Call Manager cluster at the Pondok Indah site and merged it into the headquarters cluster.
Maintenance
Senior maintenance engineer for the UC infrastructure and contact center run out of the Jakarta headquarters, covering more than 7,000 endpoints spread across Indonesia.